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Or, if you cannot find the order confirmation: In the order confirmation email, click View Invoice. When you purchase a product in our online store, the charge for your order will appear on your credit card as FS* , FS*TechSmith, or. How will the charge show up on my credit card? You may be asked for any error message numbers that you received, as well as the reference number seen in the shopping cart. If you have problems with your credit card payment, please submit a ticket. A computer at either end of the transaction is having technical problems.You have exceeded your daily charge limit.You have reached or exceeded your credit limit.There are many possible reasons for a credit card not being accepted:

#CANT FIND DROMJMFILE CAMTASIA TRIAL UPDATE#

If the option to Enter VAT ID is not visible, you may need to update your country. When you purchase a product in our online store, the option to enter your VAT/tax number is provided at the top of the window when you are entering your credit card details. Your order number or a copy of your receipt/invoice.Tax-exempt individuals and entities can request a refund of the tax paid on an order. To place a tax-exempt order with a purchase order, please fax it to 80 or contact our team at Phone and Fax Purchase Information.To place a tax-exempt order with a credit card, please contact us over the phone at 88.If tax-exempt, please provide a copy of your tax exemption certificate when placing your order: Orders placed via phone, fax, or email in the United States are subject to sales tax. A copy of your tax exemption certificate, and.Please visit the FastSpring support site and fill out the form to submit a ticket. If a tax refund is needed, you can submit a tax refund request to FastSpring, our e-commerce partner. If tax-exempt, when placing an order in our online store, enter your Tax ID number at the top of the checkout window when you are entering your credit card details. Online orders placed in the United States are subject to sales tax. Do I have to pay VAT/sales tax? What if I am tax-exempt? If you are interested in purchasing via check, money order, or wire transfer, see Phone and Fax Purchase Information. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure. We also accept payment through PayPal® and Amazon®, as well as checks, money orders, and wire transfers. We accept Visa®, MasterCard®, Discover®, American Express®, and JCB®, as well as check cards and ATM cards if they are issued by one of these major credit card companies. How do I get technical support for my product?

Is this a one-time purchase, or do I have to repurchase in the future?

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How can I receive my VAT/tax charge refund?Ĭan I install my license on more than one machine? Can I transfer to a new computer? What is your policy on cancelled subscriptions? When will my credit appear on my credit card?

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What do I do if my software key is not working? How do I get a physical CD of my downloaded product? How can I reinstall the software that I have already purchased?

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Why did I not receive a key for my free trial? Why is it still saying I am at the free status?

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I purchased the Screencast Pro subscription. How do I update my billing information for my subscriptions? Projects can now be moved on disk or to a different computer without losing the media files.Do I have to pay VAT/sales tax? What if I am tax-exempt? cmproj file larger than if media was referenced in its original location on disk. The content is embedded into the project file. trec files, video files, sound files, still images and other content as part of the. This will make the imported media including. When saving a project for the first time, select Create standalone project.

Deselect the Save recordings to option or change the auto delete period.

Select Camtasia> Preferences in the top left of Camtasia.

Follow these instructions to change auto delete: You can change the auto delete period or deselect it if you do not want Camtasia to delete recording files. Recordings are automatically deleted after 14 days by default if not used in the project. Where are the recordings created by Camtasia on macOS saved to by default and how long are they saved for? Solution Default Save Location for Recordingsįollow these instructions to access the folder: